Last Updated: February 28, 2021

This privacy statement describes how CareCloud collects and uses the personal information you provide on our Web site: www.carecloud.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

CareCloud has been awarded TRUSTe’s Privacy Seal signifying that our privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers information collected through this Web site, www.carecloud.com, and does not cover data that may have been collected behind the login on our site. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at hello@carecloud.com. If you are not satisfied with our response you can contact TRUSTe here.

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information. The following outlines our privacy policy.

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number, and practice name and size.
  • Username and other information (e.g. Practice ID) used to log into or access your account.

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type and version, referring/exit pages and operating system.  We may also collect information about the patterns of searching and browsing on our website.

We use this information to

  • Send you requested product or service information
  • Send product updates
  • Promote CareCloud products or services
  • Respond to customer service requests
  • Administer your account
  • Respond to your questions and concerns
  • Conduct research and analysis
  • Improve the functionality of our website

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information

  • as required by law such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • to any other third party with your prior consent to do so.

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at Unsubscribe.

Access

Please note that users cannot update or delete previously submitted information. If your information (such as your email address) should change, we ask that you re-submit a registration form or request.

Cookies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Third Party Cookies

The use of cookies by our partners is not covered by our privacy statement. We do not have access or control over these cookies. Our partners use session ID cookies to make it easier for you to navigate our site.

Web beacons

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Widgets

Our Web site includes Social Media Features, such as the Facebook Like button, Twitter follow button, and Google+ button that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Facebook Connect

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Chat

We use a chat feature to assist you with learning more about CareCloud by one of our experts. If our chat feature is offline we will collect your name and email address so that we may reply to your request. You may fill out our contact form to be contacted at a later date by one of our experts.

Blogs

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from Testimonials or comments please contact us at Testimonial Removal Request.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of CareCloud. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us Data Removal Request. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at Site Security Request.

Notification of Privacy Policy Changes

CareCloud reserves the right to make periodic updates and revisions to this policy, at any time. If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We encourage you to periodically review this page for the latest information on our privacy practices.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

Click here to read additional privacy notices for California residents.

 

CareCloud, Inc.
7 Clyde Road
Somerset, NJ 08873
hello@carecloud.com

MTBC is renaming to CareCloud starting March 29.