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Case Study | CORE Orthopaedic
Increased in Cash Flow
Dropped in Account Receivable
Cost Reduced for Billing
Case Study | CORE Orthopaedic
Increased in Cash Flow
Dropped in Account Receivable
Cost Reduced for Billing
With a purposeful ‘flat’ organizational structure, Leona Mathews wanted to find a reliable partner to provide revenue cycle management (RCM) support at CORE Orthopedic Medical Centre, helping offload the administrative tasks around getting paid. Although Leona Mathews wanted to offload billing, he still wanted to be able to run his own reports to track and improve practice profitability.
The billing service required manual steps, such as having doctors hand-write charge tickets that staff would then scan over to the billing service, which slowed down the revenue cycle (tickets sometimes went missing too).
The Practice Management and EHR systems weren’t fully integrated, so clinicians and staff had to log in to each separately and often enter the same data in two places, needlessly consuming time.
By moving to CareCloud, CORE Orthopedic Medical Centre has not only seen major improvements in key revenue cycle metrics, but the practice’s results are now also competitive with industry benchmarks. CORE is getting paid more cash flow is up 28% per month and the money is coming in faster (Days in A/R has dropped 16 days). What’s more, CORE has lowered costs at the same time. “With CareCloud, our costs are about one third of what they were before and our results are remarkably better,” Leona says.
CareCloud’s intuitive and integrated design has saved time for its providers and staff alike by removing unnecessary steps between clinical and billing applications. “Having a seamless flow from the appointment, to the chart, to billing saves a lot of time,” Leona emphasizes. Plus, CORE’s providers now have access to the system whether they’re in the office, at home, or on the go, providing much-needed flexibility.
CareCloud’s powerful analytics solutions have given Leona the insight she needs to monitor and continue to improve CORE’s processes and results. Command Center, CareCloud’s intuitive practice scorecard, and Advanced Analytics, CareCloud’s suite of tools for deep analysis, have both helped her gain deeper insight while saving time. “Command Center and Advanced Analytics are fantastic tools that give you instant data,” Leona says.
MBA, Practice Administrator, CORE Orthopedic
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Case Study Core Orthopaedic How CareCloud Boosted Revenue Cycle and Cash Flow Key Challenges Lackluster Results With a purposeful ‘flat’ organizational structure, Leona Mathews
