Patients are demanding more from their healthcare experience
As patients increasingly face higher deductibles, co-pays and co-insurance, their decision-making is dramatically changing. They bring the high expectations and stringent requirements from other areas of their life to their healthcare experiences, in part because there is more choice than ever on how to get care and because new technologies are making it easier to compare providers.
This year’s findings demonstrate that the most successful practices are offering more same-day appointment times and are implementing new technologies such as telemedicine, check-in kiosks and expanded payment options and plans. Collecting feedback and online reviews also helps distinguish high performing practices.