July 28, 2016
Written by Jeff Lagasse
The Patient Experience Index was created to give medical groups insights into the patient experience, which over the past decade has become increasingly consumer-centric due to factors such as higher deductibles and copays, the Affordable Care Act and social media. By tapping into the key drivers that shape consumer behavior — satisfaction, loyalty and engagement — CareCloud’s first annual index reflects the shifting landscape of healthcare delivery in the U.S.
Physicians online reputations are affected by the patient experience
Boomers are outpacing other age groups in using online patient engagement tools
Millennials are more likely to switch providers for access to online tools
8 out of 10 patients report electronic health records have neither impacted nor improved their patient experience
3 in 4 patients are eager to access both financial and medical records online