Steve Link is Chief Operating Officer for CareCloud, responsible for managing the Company's continued growth and optimization of post-sales client service delivery which includes new account implementations, client support, client relationship management, and revenue cycle management operations. Prior to his role as COO, he was responsible for managing the company’s Revenue Cycle Management operations – including all functional components of Concierge Service delivery – as Vice President of Client Operations. Mr. Link joined CareCloud in 2013, with 30 years of experience in the healthcare and financial services industries, managing and scaling RCM operations, banking operations, and project management teams.
During his career, Mr. Link has led high-performance teams responsible for revenue cycle management of more than $9 billion in annual deposits. While at athenahealth, he led multiple high-volume operational units through consecutive years of 30% top-line growth. His teams also delivered year-over-year performance improvements against key operational metrics as well as aligned products and services through strategic level client engagement.
Mr. Link also has leadership and project management experience from working at Fleet Financial Services and Bank of America. During this time, Mr. Link received the Six Sigma Black Belt certification and led Six Sigma project management initiatives at Bank of America.