Paula Richmond is Vice President of Client Operations for CareCloud. She is responsible for managing client success together with billing and collections within the company’s revenue cycle management operations. In this role, she leads a team of service professionals dedicated to helping medical group clients achieve practice management excellence.
Ms. Richmond joined CareCloud in 2015, with more than 30 years of experience managing telemarketing, collections, call center operations and customer relations in the healthcare and bankcard industries.
During her career, Ms. Richmond has led high-performance teams responsible for revenue cycle management of more than $800 million. While at NationsHealth and Liberty Medical Supply, she mentored hundreds of service representatives responsible for insurance verification, insurance billing and claims submissions, customer relations, telemarketing collections and remittance processing.
Her diverse experience in systems management includes deployment of call center management tools, processing operations, database functional and administrative design and lockbox operations.
Prior to joining CareCloud, Ms. Richmond ran her own consulting firm focused on call center operations, medical billing and compliance consulting and was a member of the Board of Directors for the American Cancer Society of Central Martin County.