Spend three days learning from CareCloud experts, industry leaders, and providers. With over 50 sessions & speakers organized around three tracks, you’ll learn about effectively using CareCloud to drive your practice forward.

Day 1 – Friday, September 7th
Exhibit Hall Open 7:00 AM – 5:00 PM

TimeTitleDescription
7:00AM - 9:00AMBreakfast
9:30AM - 10:00AMWelcome RemarksWe kick off with a warm Miami welcome for all our treasured clients and partners. Join us as we take you through the history of CareCloud, our plans for CloudUp 2018, and what's in store for you in 2018 and beyond.
10:00AM - 11:00AMThe Fine Print - Contracts OverviewGet a deep dive on all things contracts, including fee-for-service models, entering capitation payments, or dealing with underpayments. See how to make the most of your Contracts app and keep everything you need in one place.
11:00AM - 12:00PMShow Me the Money - the Billing AppGet the most out of the Billing app with an in-depth look at time-saving features like saving charge/diagnosis favorites, setting up fee preferences, setting up NDC codes, and applying cases. You'll get a full overview of contractual values and learn how they can affect your practice performance in ways you may not have thought of before.
12:00PM - 1:00PMLunch BreakExhibit Hall Open
1:00PM - 2:00PMWell-oiled Back Office MachineLearn best practices and what has worked well to achieve a back office that hums like a well-oiled machine, from managing A/R to juggling multiple payment types and following up on billing. You'll get valuable guidance on how to analyze - and act on reimbursements, denial trends and RVUs, along with best practices and tips on bank deposit/cash posting reconciliation.
2:00PM - 3:00PMTales From the Other Side - an Insurer's PerspectiveHear from Gyasi C. Chisley, Global Senior Vice President of UnitedHealthcare (UHC) and previously CEO of the Methodist Healthcare North health system on what UHC is doing to transform the healthcare industry to achieve the triple aim, and where there are opportunities for win-win partnerships to be developed between practices and payers.
3:00PMBreakRefreshments & Exhibit Hall Open
3:30PM - 4:30PMKeynote by Ken Comee, CEO - CareCloudHear from Ken Comee, CareCloud's CEO, about his perspective on the healthcare market, trends and dynamics affecting practices like yours, and the exciting things that CareCloud is working on to make you, your staff, and your practice a stand-out success across every measure.
4:30PM - 6:00PMWelcome Happy HourJoin us at Cloud Lounge Happy Hour!

Day 2 – Saturday, September 8th
Exhibit Hall Open 7:00 AM – 5:00 PM

TimeSession TitleDescription
7:00AM - 9:00AMBreakfastExhibit Hall Open
9:00AM - 10:00AMYour Practice Trending: Command CenterGet a deep dive of the Command Center, identify Key Performance Indicators (KPIs) and learn how to make the most of your settings, trending analysis and how to drill down into specific metrics for a fuller picture.
10:00AM - 11:00AMClaim to Fame - the Claims AppSee what are the top front-end errors and how to resolve them, how to deal with rejections in the most efficient way possible, and what CollectiveIQ's 180 million rules really does in the background - on your behalf!
11:00AM - 12:00PMPay Day - the Remittance AppWant to improve the way you manage remittances? Learn all about posting automation, how to do it as fast and accurately as possible, suspense, and new features launched recently to help speed your workflow. See how remittance workflows can be improved to get the most out of every batch and get your questions answered by experts.
12:00PM - 1:30PMLunchExhibit Hall Open
1:30PM - 3:00PMHave a Magical Day - Lee Cockerell KeynoteHear from Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World Resort on how you too can create magic for your patients.
3:00PM - 4:00PMWorth Every Penny - the Collections AppWork faster through incidents in the Collections app, how to resubmit claims with attachments, generating appeal letters, and correcting charges. Utilizing tasks effectively and efficiently to facilitate claim resolution
4:00PM - 5:00PMKeep It Clean - Data integrity and your PM/EHRLearn best practices for success when it comes to your data. How do you ensure data cleanliness is an ongoing process, not a one-time step? We will cover the impact registries can have on data flow, how to map data for clean data imports, and the opportunities that can be unlocked from creating a Master Patient Index
8:00PM - 12:00AMCloudBash PartyDetails coming soon!

Day 3 – Sunday, September 9th
Exhibit Hall Open 7:00 AM – 1:00 PM

TimeSession TitleDescription
7:00AM - 9:00AMBreakfastExhibit Hall Open
9:00AM - 10:00AMYour Practice on the CloudHear from Google about their innovative solutions to help medical practices bring every part of their technology infrastructure to the cloud, including how their GSuite set of products can help improve your efficiency, profitability, and security.
10:00AM - 11:00AMMaking a StatementSee what's the best way to configure statements, and how to handle them efficiently in the Claims app.Learn how detailed statements are generated, and how to deal with less common situations like setting financial responsibility for a minor or drafting effective dunning letters.
11:00AM - 12:00PMCentral: Today & TomorrowJoin us as we share with you the product roadmap for Central and collect your feedback, questions, and suggestions for the future
12:00PM - 12:30PMContest DrawingTBD
12:30PM - 1:00PMClosing Session RemarksConclusion to CloudUp 2018

Day 1 – Friday, September 7th
Exhibit Hall Open 7:00 AM – 5:00 PM

TimeTitleDescription
7:00AM - 9:00AMBreakfast
9:30AM - 10:00AMWelcome RemarksWe kick off with a warm Miami welcome for all our treasured clients and partners. Join us as we take you through the history of CareCloud, our plans for CloudUp 2018, and what's in store for you in 2018 and beyond.
10:00AM - 11:00AMFrom Aaron to Zoe - the Patient AppBecome an expert on the Patients app. Learn best practices about patient account management, cover every part of the patient financials toolkit, learn common pitfalls on insurance profiles. Learn the benefits of integrated payments and see how to use the Patient App to collect more.
11:00AM - 12:00PMJust in Time - the Appointments AppPower up your Appointments with tips and tricks on how to configure appointment rules, create and manage templates that fit your practice, and get the most of the Find Availability workflow. Learn how busy practices make every second count, and use automation and carefully built rules to manage their patient flows.
12:00PM - 1:00PMLunch BreakExhibit Hall Remains Open
1:00PM - 2:00PMDiscovering Central - Underutilized Central featuresDig deep into the least used features of Central that could be eye-opening shortcuts for you and your practice. Either brand new features or those that exist but you may have missed, we will unlock additional opportunities for getting the most out of your software
2:00PM - 3:00PMTales from the other side - an Insurer's PerspectiveHear from Gyasi C. Chisley, Global Senior Vice President of UnitedHealthcare (UHC) and previously CEO of the Methodist Healthcare North health system on what UHC is doing to transform the healthcare industry to achieve the triple aim, and where there are opportunities for win-win partnerships to be developed between practices and payers.
3:00PMBreakExhibit Hall Remains Open
3:30PM - 4:30PMKeynote by Ken Comee, CEO - CareCloudHear from Ken Comee, CareCloud's CEO, about his perspective on the healthcare market, trends and dynamics affecting practices like yours, and the exciting things that CareCloud is working on to make you, your staff, and your practice a stand-out success across every measure.
4:30PM - 6:00PMWelcome Happy HourJoin us at the Cloud Lounge Happy Hour

Day 2 – Saturday, September 8th
Exhibit Hall Open 7:00 AM – 5:00 PM

TimeSession TitleDescription
7:00AM - 9:00AMBreakfastExhibit Hall Open
9:00AM - 10:00AMFrom Fee to Value - Transitioning to Value-Based CareLearn about the latest developments in the transition from fee-for-service to value-based care, what it means to you, and how you can start to prepare for the coming changes. Get your questions answered and hear what experts think are the best ways to make the transition, including managing your revenue mix and connecting your clinical and financial data
10:00AM - 11:00AMAnalyze This - the Analytics AppDive deep into every analytics report, how to configure them to fit your specific needs, and how to get the best information to improve your front desk, patient collections, and manage your A/R
11:00AM - 12:00PMAnalyze That - the Advanced Analytics AppContinuing from the Analytics session, we will dive deeper into Advanced Analytics, build sample reports, and show you how to unlock the full power of having access to metrics in CareCloud, all available at your fingertips
12:00PM - 1:30PMLunchSit with your specialty
also, 'meet the team' with limited-slot seats to eat with product, engineering, and execs
1:30PM - 3:00PMHave a Magical Day - Lee Cockerell KeynoteHear from Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World Resort on how you too can create magic for your patients.
3:00PM - 4:00PMIt's a BreezeHear from the Breeze product team about the latest updates, improvements, and additions to Breeze. Learn what is in the roadmap over the coming months and have a chance to contribute your suggestions and feedback. Learn about best practices of other practices like yours and how they've updated workflows to take full advantage of Breeze features.
4:00PM - 5:00PMSmooth Operator - Improving efficiencies across the practiceLearn what are the best practices for coordinating workflows across front office, clinical, and back-office roles. We will cover orchestration of workflows, optimizing hand-overs, managing patient flow, and scheduling best practices for operational efficiency.
8:00PM - 12:00AMCloudBash PartyDetails Coming Soon!

Day 3 – Sunday, September 9th
Exhibit Hall Open 7:00 AM – 1:00 PM

TimeSession TitleDescription
7:00AM - 9:00AMBreakfastExhibit Hall Open
9:00AM - 10:00AMGiddy Up Partner - Getting the most out of Concierge RCMWatch as we present, alongside a Concierge RCM client, the best practices and lessons learned for how to partner with CareCloud's team of billers, and how the division of tasks can truly unlock revenue and efficiency gains.
10:00AM - 11:00AMThe Business of MedicineHow do you measure success? What will drive growth in your practice? What is the link between the front desk and practice performance? How should you market your practice, or unlock new revenue streams? These and more questions will be covered as we dive into the business side of running a medical practice.
11:00AM - 12:00PMImproving the Patient ExperienceReview findings from over 1,000 patient experience survey respondents and learn what are the best ways to create a patient experience management (PXM) strategy for today and the future. Go beyond the basics and build a plan for improving the patient experience to become a leader in your community, and a practice where patients look forward to their visits.
12:00PM - 12:30PMContest DrawingTBD
12:30PM - 1:00PMClosing Session RemarksConclusion to CloudUp 2018

Day 1 – Friday, September 7th
Exhibit Hall Open 7:00 AM – 5:00 PM

TimeTitleDescription
7:00AM - 9:00AMBreakfast
9:30AM - 10:00AMWelcoming RemarksWe kick off with a warm Miami welcome for all our treasured clients and partners. Join us as we take you through the history of CareCloud, our plans for CloudUp 2018, and what's in store for you in 2018 and beyond.
10:00AM - 11:00AMMacro View of MACRALearn the latest developments on the MACRA law, how it affects you, and what you need to do to prepare for success in 2018 and 2019. Get your questions answered and learn from other providers what worked well for them in 2017 and 2018.
11:00AM - 12:00PMDeep Dive into MIPSDive deeper into MIPS by learning the intricacies of reporting by specialty and see how Action Plans are created (and get what you need to create your own!). You'll hear lessons learned from other providers on how to use the MIPS Dashboard to its fullest, and any tips and tricks that you can apply right away. Hear what workflow changes could impact your practice, and how reporting really works.
12:00PM - 1:00PMLunch BreakExhibit Hall Remains Open
1:00PM - 2:00PMTemplate for Success - Optimizing Practice TemplatesWhy should you build templates? Join us and learn how templates can unlock efficiency for both providers and the overall practice. You'll see how well-built templates can help streamline billing, and have an opportunity to learn from others in your specialty what has worked well for them
2:00PM - 3:00PMGrowing Up Fast - Physician Led PanelListen to a story of successful growth from a small practice to a thriving multi-location, multi-provider medical group. Hear how that path was forged, what pitfalls took place along the way, and what lessons were learned that could help your own practice.
3:00PMBreakExhibit Hall Remains Open
3:30PM - 4:30PMKeynote by Ken Comee, CEO - CareCloudHear from Ken Comee, CareCloud's CEO, about his perspective on the healthcare market, trends and dynamics affecting practices like yours, and the exciting things that CareCloud is working on to make you, your staff, and your practice a stand-out success across every measure.
4:30PM - 6:00PMWelcome Happy HourJoin us at the Cloud Lounge Happy Hour!

Day 2 – Saturday, September 8th
Exhibit Hall Open 7:00 AM – 5:00 PM

TimeSession TitleDescription
7:00AM - 9:00AMBreakfastExhibit Hall Open
9:00AM - 10:00AMDiscovering Charts - Underutilized FeaturesWhat better way to get the most out of your investment than learning all those rarely-used features that could really make your day? Learn about the latest features to be released for Charts and which have been around for a while, but you may have missed.
10:00AM - 11:00AMCultural ExchangeJoin us for a cross-functional panel and hear from a nurse practitioner, a managing director, and a billing manager. We'll ask them what they each wish the others would start, stop, and continue doing, how they've change their workflows to work in tandem with other roles in their practice, and how they see the business of medicine changing.
11:00AM - 12:00PMBest in Class - EHR Best PracticesHear from providers on what shortcuts, tips, and tricks they've developed over the years to make the most of CareCloud Charts. From building macros to quick-type shortcuts and dictation, they'll share their learnings and answer your questions.
12:00PM - 1:30PMLunchExhibit Hall Open
1:30PM - 3:00PMHave a Magical Day - Lee Cockerell KeynoteHear from Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World Resort on how you too can create magic for your patients.
3:00PM - 4:00PMCharting FastEHRLearn how to build your own shortcuts, what are the options available for dictation (and how to best use them with Charts), what are macros and how they can speed up your documentation, and best practices tips & tricks aggregated across physicians using CareCloud Charts
4:00PM - 5:00PM2 Minute Mile - Documenting visits under 2 minutesDiscover how a physician can document a patient visit in under 2 minutes by using all the tools and tricks discussed in the Charting FastEHR session, then share your own!
8:00PM - 12:00AMCloudBash PartyDetails Coming Soon!

Day 3 – Sunday, September 9th
Exhibit Hall Open 7:00 AM – 1:00 PM

TimeSession TitleDescription
7:00AM - 9:00AMBreakfastExhibit Hall Open
9:00AM - 10:00AMDollars and Cents - Billing for CliniciansGet a solid grounding on billing essentials that every clinician should know, like the best way to document medical necessity, and workflows to support 'incident to' claims within the billing regulations.
10:00AM - 11:00AMCharts: Today & TomorrowJoin us as we share with you the product roadmap for Charts and collect your feedback, questions, and suggestions for the future
11:00AM - 12:00PMTalk To Me - Secure Messaging beyond the basicsSee the power of secure messaging with patients beyond simple answers to questions or sharing lab results. Additional opportunities to communicate include medication renewals, immunization notifications, and inpatient / ED discharge notification, which make your patients feel better taken care of, all within the same convenient tool.
12:00PM - 12:30PMContest DrawingTBD
12:30PM - 1:00PMClosing Session RemarksConclusion to CloudUp 2018


HAVE MORE QUESTIONS?

Email us at
cloudup@carecloud.com