CareCloud Blog

Blog image ZocDoc figures and CareCloud screenshot

Millions of patients use ZocDoc every month to find doctors and book appointments. Using ZocDoc’s website or mobile app, patients can see doctors’ available appointment times, book visits instantly, and make informed healthcare choices based on verified reviews. The greater convenience and speed with which patients can find appointments makes it no wonder that ZocDoc’s popularity continues to rise every year. For participating doctors, this has translated into immense growth, with ZocDoc providing a key source of new patients to help them fill their schedules and grow their businesses.

ZocDoc is doing for patients what CareCloud is doing for providers—bringing modern technology solutions to the healthcare experience. And, with CareCloud’s commitment to helping medical groups run more efficiently and profitably—while staying focused on patient care—a partnership with ZocDoc was a natural fit. It enables joint clients to attract new patients via ZocDoc, while accelerating overall productivity with CareCloud Central, CareCloud’s modern, cloud-based practice management (PM) solution.


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CareCloud and Emdeon recently brought together experts on increasing medical practice revenue for an informative webinar. Now available on-demand,  “Improving Revenue Cycle Performance: Expert Insights” includes a wealth of strategies and information, including key performance indicators medical groups should measure and monitor.

Presenters Gene Boerger, Senior Vice President of Product Innovation at Emdeon, and Patti Peets, Director of Revenue Cycle Management at CareCloud, answered attendee questions, including:

Q: You mentioned best practices around patient statements. Can you talk more about what those best practices are?


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Graphic of video camera and client

The CareCloud team focuses all we do around ensuring the best possible user experience for our clients. This goal drives everything we do.

Direct feedback from our clients is the best way to ensure we’re achieving this goal. So we recently caught up with Gray Jernigan, Managing Director of Georgia Podiatry Inc., who tells what life is like since she chose CareCloud. Here’s the brief video:


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Improving Revenue Cycle Performance image

Two heads are better than one. You’ve heard the expression — it means two people working together tend to solve a problem better than either one could alone.

With this in mind, we’re joining two experts in one informative webinar on optimizing your revenue cycle management (RCM). Discover tactics from Gene Boerger, VP of Product Innovation at Emdeon and Patti Peets, Director of RCM at CareCloud.

Learn key strategies that more successful medical groups use to keep a greater percentage of their revenue. Importantly, our speakers will focus on practical tips you can implement to make a difference in the financial health of your medical practice today.


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Laptop screen with play button image

‘Seeing is believing’ — you’ve probably heard this many times before. People tend to find concrete evidence more convincing. That’s been true for centuries — the phrase ‘seeing is believing’ was first recorded in 1639.

Here at CareCloud, we want to show you what makes us the most modern and intuitive software on the market. This includes Complete, our fully-integrated practice management and EHR solutions. Also, our focus on beautiful design and the user experience led to a Best Desktop EHR User-Friendly Interface/Ideal User Experience Software Advice award.


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HIMSS logo graphic

“The ones who are crazy enough to think they can change the world are the ones that do.”

We love this anonymous quote. The Health Information and Management Systems Society (HIMSS) also found it relevant enough to include it on their new report on how to improve the way consumers and providers interact financially.

Members of the HIMSS Revenue Cycle Improvement Task Force shared their vision for rethinking the revenue cycle with the health IT industry at #HIMSS15, the 2015 annual conference in Chicago. If you’re at #HIMSS15, share your thoughts on this new approach at a “community feedback” session from 8:00 – 9:00 on Wednesday, April 15th.


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6 Accounts Receivable Strategies image

Like a lot of things in life, it’s better to catch a problem early before it snowballs. When it comes to a medical billing claim, getting it right the first time could be the difference in whether you ever see that money.

That’s because 50% to 65% of denied claims never get worked, according to the Medical Group Management Association. A lack of time or knowledge about how to effectively dispute denials prevents many practices from collecting all the revenue they deserve, adds the MGMA.


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Top 5 Claim Mistakes

The Medical Group Management Association (MGMA) found that better-performing medical groups average just a 4.05% claims denial rate.

Is your practice’s denial rate above four percent? If so, it could be time for a checkup of your internal claims processing. Manual errors, input oversights and timing issues create more denials than many practices realize.

Keep an eye on the following common reasons for insurance denials to see if you can tighten up your billing approach and lower your denial rate:


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