Why CareCloud?

1. What is this ‘cloud’ I keep hearing about?
Generally, ‘the cloud’ refers to the Internet as a whole. More specifically, a ‘cloud’ is a private, remotely hosted network infrastructure that delivers applications and data to users over the Internet.
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2. Is cloud computing just another technology fad?
No way. The benefits of cloud computing are too great to think it will ever go away – it’s not just another Internet bubble; it’s the future of IT.
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3. What is the difference between software and Software-as-a-Service?
Traditional software must be installed locally on every single machine that uses it, making it prone to computer crashes and hang-ups.
Software-as-a-Service, or SaaS, is software that is delivered over the Internet on an on-demand basis. It runs inside your browser window and is hosted on remote servers; no installation required.
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4. Does CareCloud support mobile devices?
With our upcoming CareCloud Companion, you can access CareCloud directly from your iPhone or iPad. Coming soon!

Pricing:

1. How much does CareCloud’s Concierge service cost?
Concierge clients pay on a percentage-of-collections basis at a rate of 3-10%, depending on size and profitability.
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2. How much does CareCloud’s Central service cost?
Central clients pay on a subscription basis: $499 per physician, per month.
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3. How much does it cost to access CareCloud Community?
Nothing! Community is a free service for physicians and their patients..
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Implementation:

1. How much of an initial investment is required?
Not much. Aside from a $1000 per provider activation fee, there are no servers to purchase, no software licenses to buy, and best of all, no IT guys to pay.

2. What kind of hardware do I need to buy?
None! Although with the money you save, you might consider getting an iPad or two to really spice up your practice.

3. What kind of computer do I need?
You can use almost any modern computer, including PC and Mac, to access CareCloud. All you need is an Internet connection and an up-to-date web browser to log in to your account.

4. What kind of Internet connection do I need?
For best results, we recommend a commercial T1 connection, but any broadband connection will work.

5. How long does it take to implement CareCloud?
Typically, implementation takes a few weeks between sign-on and go-live. Your mileage may vary depending on the size and readiness of your practice.

6. How does CareCloud handle training?
Our system is so intuitive and user-friendly that most people grasp it right away, but some functions are more complex than others. During the implementation period, our experts will diligently train every member of your staff according to their role in the practice.

Billing and Collections:

1. How does CareCloud increase my collections?
We leverage the collective intelligence of all our clients to gain the best insight into payer activity. Then we use sophisticated claim tracking, denial management, and real-time error prevention tools to ensure that every claim gets paid in full, quickly.
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2. How does CareCloud raise my first pass resolution rate?
By making sure that every claim you file is as compliant as possible. With tools like automatic patient eligibility verification and the latest rules intelligence at your disposal, you’ll see payer denials plummet while your collections soar.

3. What makes CareCloud different from other medical billing companies?
Our super cool website!
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4. How does CareCloud handle payer rules?
Payer rules are created and managed by our advanced rules engine, which compiles data on denial patterns from all of our clients. These rules are distributed to your practice periodically over the Internet.
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5. Do I still have to file claims?
CareCloud Central clients benefit from our clean claims technology, such as rules intelligence and eligibility verification, and file their claims through CareCloud.
CareCloud Concierge clients do not have to submit their own claims; CareCloud handles all medical back office functions, including claims filing and remittance posting.

Security:

1. Does CareCloud own my data?
Although CareCloud hosts your practice data, you retain full control over it. You can access it at any time. We aggregate and analyze our clients’ data only after it has been de-identified in order to compile new rules intelligence.

2. What kinds of security measures are in place to protect my data?
CareCloud takes data security very seriously. We make redundant backups of your data and protect it with 128-bit SSL encryption in maximum-security data centers.
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3. Where is my data stored?
Your practice data, as well as your patients’ personal health records, are stored remotely, or as we like to call it, in the cloud.
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4. Is CareCloud HIPAA compliant?
Absolutely.
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5. Does everyone within my practice have the same level of access?
No. CareCloud’s role-based security system gives users different levels of access based on their role within the practice.
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