When Nephrology Associates of South Miami outgrew their practice management software, office manager Madelyn Pardinas knew she needed to find a solution. She needed a flexible and intuitive user interface, as well as comprehensive customer support to help her improve the day-to-day functions of the practice.
Madelyn wanted more in-depth analytics, but found the reporting tool she had was difficult to use. She needed customer support to help her run reports, which was a problem since they were often slow to respond to her requests.
Profile: 1 location, 7 doctors, 10+ staff members, 9,414 patients
Challenges: Lack of support, Limited reporting tools, complicated software
Solution: CareCloud Concierge and Community
Results: On-demand support, improved collections, increased revenue, daily reporting abilities, enhanced staff efficiency
Switching to CareCloud simplified the process and empowered her with the tools to more efficiently manage every aspect of the practice. After spending so much time on an outdated system, she was amazed at the constant innovation of her new solution.
“The system is very friendly – everything is a step up from the old system,” says Madelyn. “CareCloud is constantly adding and improving features that simplify my day.”
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The Power of Reporting
One of the most essential elements of making the practice more profitable was getting real-time reports. With CareCloud Analytics, Madelyn was able to run her own reports daily to check balances, charges and billing, helping to save time and money.
“Our reporting was very limited before,” says Madelyn. “Now, I have a reporting tool that’s so simple I use it on a daily basis to close my day and make sure everything is accurate.”
Being able to run her own reports helped Madelyn see results almost immediately. She quickly increased collections by $30,000, improved her billing-to-collection ratio by 2% and actually saved time in the process.
Tracking payments, denials and billings in real time allowed Madelyn to catch mistakes and ensure no money fell through the cracks.
– Madelyn, Office Manager
Madelyn didn’t know how easy switching to a new software system would be, but she knew how important customer service was to the process.
“I reviewed a lot of systems and this one is the most user friendly,” says Madelyn.
The software was much more intuitive than what she had, but what really blew her away was the support she received from the CareCloud team.
“Whether the issue is big or small, they resolve it quickly. That is probably the most important benefit for my staff and me. A system is only as good as the people behind it — and CareCloud’s customer service is fabulous.”
Live, real-time support has helped make the switch to CareCloud a breeze because she knows any time she has a question, help is just a phone call away.
The healthcare landscape is constantly changing and Nephrology Associates of South Miami needed a solution that was flexible enough to stay ahead of that change.
When they teamed up with CareCloud Concierge, they found a partner that tirelessly strives to provide the latest technology, the best support and the most intuitive tools available to help improve their practice.
“Everything has evolved in a year — the reporting, the community, the billing — every day they are adding and improving features,” says Madelyn. “And now with the dashboard, I can see everything at a glance. Oh, yeah, I love it. I’m having a great time.”