Ralph Catalano is Senior Vice President of Operations for CareCloud, responsible for managing the Company’s back-office revenue cycle management, customer service and support organizations. Mr. Catalano brings more than 30 years of experience in the healthcare and financial services industries, managing and scaling global business process outsourcing (BPO) and account management operations.
Mr. Catalano joined CareCloud from athenahealth, Inc. (Nasdaq: ATHN), a provider of web-based technologies and services to physicians. Since joining his previous company in 2004, he held a number of operational and strategic account management positions, most recently as Vice President of Client Development. In this capacity, he led a team of account managers responsible for client satisfaction, retention and profitability for over 50 large and enterprise level clients representing approximately $45 million in annual revenue. His teams also tracked company performance against key operational metrics as well as engaging clients at a strategic level to align products and services. During his tenure, Mr. Catalano also held the titles of Vice President of Client Operations, where he was responsible for scaling athenahealth’s Client Service Center and establishing a tiered call center support structure, client performance analysis team, and the EHR support team. From 2005 to 2009, Mr. Catalano also served as the company’s Vice President of Operations helping to scale operations as the company grew from $29 million in revenue in 2004 to $139 million in 2008.
Prior to athenahealth, Mr. Catalano held various operational and product management leadership positions for Bank of Boston, Fleet Financial, and Bank of America. He graduated Magna cum Laude with a BS in Business Administration from Boston University and has an MBA with concentrations in Finance & Computer Science from Boston College.