CareCloud is dedicated to ensuring your financial success when using our software. The first step is getting a full understanding of all the tools you have available in the CareCloud system. We offer coaching from our Professional Services team along with your “go-live,” but supplementary training is also available online, in person and on-demand. Watch recorded webinars to learn more about the apps at your disposal or discover new features added regularly. We have a vast library of training tools in the CareCloud Campus, which you can access any time you have questions.
Live Support When You Need It
Questions? Concerns? Whatever it is, CareCloud does live support and customer service the right way. Forget long waits, automated answering services or outsourced call centers. Our support staff is available via phone, email and chat to resolve issues promptly.
A Trusted Advisor
Concierge Clients will have a designated Client Manager to serve as a strategic advisor for your enterprise’s revenue cycle, providing personalized assistance and advice to help maximize your bussiness’s performance. Concierge Client Managers serve as a single point of contact at CareCloud, so your staff will always know who to call to get answers on topics ranging from the system to ICD-10 preparedness.
Get Help Anywhere
CareCloud’s experts are an extension of your business, and the great thing about the cloud is that it’s virtually everywhere. We take ownership of data security and system updates, so you can focus on running your enterprise no matter where you are. Our cloud-based software gives any company the IT resources of a global player at a fraction of the cost, so you can focus on medicine, instead of your software.